Nurture Toons Terms & Conditions Explained
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NURTURE TOONS
Terms and Conditions of Service
Effective from the 1st of July 2026
DEFINITIONS
For the purpose of this agreement, the following definitions apply:
The Company means Nurture Toons, us, and any variation of these names, and refers to the organisation producing Nurture Toons.
The Customer means you, the client, the advertiser or promoter, and any variation of these names, and refers to a person engaging the services of Nurture Toons to produce a E-hug/ video production or promotion on their behalf.
Trusted Partners means third-party partners that Nurture Toons works with to produce its product, and may include artificial intelligence platforms.
E-hug means that special digital gift that you want to give yourself or someone special, and we agree to produce that gift using your photographs. Subject to the terms below.
Video Promotion/Production means a project that you commissioned Nurture Toons to produce which we have accepted that commission subject to the terms below.
These Terms and Conditions govern the agreement between you and Nurture Toons to produce your E-hug/promotion/ production video
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These Terms and Conditions govern the agreement between you and Nurture Toons to produce your E-Hug/promotion/ production video
1. GENERAL TERMS
1.1 Nurture Toons reserves the right to make changes to your Nurture Toons template, which may include altering or adjusting the content or meaning of that template. Any such change will govern the production of your E-Hug or promotion. By engaging Nurture Toons to produce your content, you agree to honour any such changes as if they had always formed part of this agreement.
1.2 Nurture Toons reserves the right to schedule the production of your E-Hug or promotion in a queue that best supports operational productivity. This approach assists in keeping production costs affordable for all customers.
1.3 You authorise Nurture Toons to make any alterations necessary to your E-Hug or promotion, and to store your E-Hug or promotion and personal information on electronic networks and databases.
1.4 Nurture Toons reserves the right to exclude from its production studio any artwork or text that it reasonably considers to be inappropriate or offensive to a third party.
1.5 You agree to pay Nurture Toons in full before production of your E-Hug or promotion commences.
1.6 You agree to notify Nurture Toons immediately in writing of any change to the ownership, operation, legal entity, or structure of your business, or any change to the information previously provided to Nurture Toons.
1.7 If any term or condition in this agreement becomes illegal, invalid, or unenforceable, that term or condition will be severed from this agreement. All remaining terms and conditions will continue in full force and effect.
1.8 You agree to the terms of trade published in this document.
1.9 Nurture Toons is a business trading in Queensland, Australia. You agree that this agreement and any disputes arising from it are governed by the laws of Queensland and the Commonwealth of Australia.
2. CLIENT RESPONSIBILITIES
2.1 You authorise Nurture Toons to publish any content approved by you, including artwork, audio, trademarks, logos, and other designs. You bear sole responsibility for ensuring that you hold ownership and the necessary rights to use any published material.
2.2 You take sole responsibility for all content displayed in your E-Hug or promotion.
2.3 Before submitting your order, you are responsible for checking all spelling and correcting any errors or omissions in your supplied content.
2.4 It is your responsibility to ensure that our production team is fully informed of the names and personalities of any family members, friends, or loved ones featured in photographs. We provide an order form to guide your brief, and our production team will follow the instructions provided in that form. If we make a production error, we will rectify it at our cost. Additional fees may apply where incorrect or unclear instructions have been provided by you, in your brief.
2.5 You are responsible for completing your Nurture Toons template and uploading your photographs. In the interest of keeping your E-Hug/promotion economically affordable, Nurture Toons does not provide personal completion assistance.
3. COMPLAINTS
3.1 Any complaints must be submitted to Nurture Toons in writing by email within five (5) business days of receiving your completed video production. Nurture Toons is not obligated to action any complaint received after this period.
4. LIABILITY AND DATA
4.1 Nurture Toons will not be liable in any manner for loss or damage to files, data, information, or other material supplied to Nurture Toons. All material supplied remains at your risk at all times.
4.2 Unless you specifically request otherwise and Nurture Toons agrees in writing, your photographs and personal information recorded on your template will be deleted one (1) month after distribution of your completed video. It is Nurture Toons' policy not to retain your photos or personal data beyond this period.
4.3 Your personal information will not be disclosed to any third party except where required by law or where necessary to fulfil Nurture Toons' obligations to you.
5. INDEMNITY
5.1 You and your directors (if applicable) agree to indemnify and hold harmless Nurture Toons, its employees, servants, agents, and trusted partners against any loss, damage, action, claim, or proceeding that may directly or indirectly arise from:
(a) a breach of any warranty or obligation under this agreement;
(b) the publication by Nurture Toons of any advertisement or material under or pursuant to your order, including without limitation any online information or any modified online information; and
(c) without limiting the generality of the above, any defamation, slander, infringement of any intellectual property right, invasion of privacy, or breach of any applicable law, including without limitation the Copyright Act 1968, Trade Marks Act 1995, Competition and Consumer Act 2010, Fair Trading Acts (of any State or Territory), Privacy Act 1988, and the Spam Act 2003.
6. AUDIO PRODUCTION SERVICES (MUSIC AND VOICEOVERS)
6.1 Audio incorporated into your Nurture Toons video, including music and, where applicable, voiceover narration, may be created using licensed third-party providers, trusted partners, and authorised technologies, including artificial intelligence (AI) music generation, audio production, and text-to-speech platforms utilised by Nurture Toons.
6.2 Voiceover narration is not included in Standard or Deluxe packages unless otherwise agreed in writing by Nurture Toons. Voiceover narration is available exclusively as part of selected Premium packages or as otherwise agreed in writing.
6.3 Nurture Toons does not currently provide voice cloning services. Any voiceover narration supplied by Nurture Toons is generated using licensed synthetic voices available through authorised third-party technologies.
6.4 You acknowledge and accept that AI-generated music and voiceover narration may contain minor variations in style, pronunciation, pacing, tone, emphasis, timing, interpretation, or other characteristics inherent in AI-assisted audio production.
6.5 Where voiceover narration is included, you are responsible for reviewing and approving the voiceover script before production commences. Additional fees may apply where script changes are requested after production has commenced.
6.6 Nurture Toons grants you a non-exclusive, non-transferable, limited licence to use the final delivered video, including any embedded music and voiceover narration, for personal, non-commercial purposes, including sharing on social media platforms (such as Facebook, Instagram, and YouTube) and playback at private events such as birthdays, weddings, and family gatherings.
6.7 This licence applies only to the final rendered video as delivered. You must not extract, download, copy, edit, reproduce, reuse, redistribute, resell, train, clone, replicate, sublicense, or otherwise exploit the embedded music or voiceover audio separately from the final delivered video without the prior written consent of Nurture Toons.
6.8 This licence does not extend to commercial or business-related use, including paid advertising, promotional campaigns, branded content, commercial social media marketing, television broadcasting, radio, large-scale public events, festivals, paid-entry venues, or any activity that generates revenue or commercial benefit, unless otherwise authorised in writing by Nurture Toons.
6.9 If you wish to use the video for commercial or business purposes, a separate Commercial Use Licence or other written authorisation must first be obtained from Nurture Toons. Use outside the scope of this agreement without such approval is strictly prohibited.
6.10 You acknowledge that all music, voiceovers, and associated audio remain subject to the applicable licensing terms and conditions of the authorised third-party providers, trusted partners, and technologies utilised by Nurture Toons. No ownership, intellectual property rights, sublicensing rights, or other proprietary rights in the underlying audio assets, synthetic voices, AI-generated content, or technologies are transferred to you.
6.11 If you use, distribute, or broadcast the video beyond the scope of this licence, you agree to indemnify, defend, and hold harmless Nurture Toons against any claims, liabilities, damages, losses, costs, or legal expenses (including reasonable legal fees) arising from such unauthorised use, including any breach of applicable third-party licensing terms, copyright obligations, or intellectual property rights.
7. INTELLECTUAL PROPERTY AND THIRD-PARTY CONTENT
7.1 You acknowledge that the designs, graphics, illustrations, animations, templates, visual elements, and other content incorporated into your final production may include materials licensed through third-party partners, platforms, software, content libraries, or technologies utilised by Nurture Toons.
7.2 You agree to use the final delivered production solely for your own personal or business use and in accordance with any applicable licensing terms associated with this agreement.
7.3 You are prohibited from extracting, sub-licensing, reselling, redistributing, reproducing, or otherwise exploiting any third-party content, design assets, graphics, illustrations, templates, animations, or visual elements supplied as part of your production as standalone files, or within any product intended for resale, redistribution, or commercial exploitation beyond the scope of this agreement.
7.4 The rights granted under this agreement are exclusive to you and may not be transferred or sold to any third party.
8. ARTIFICIAL INTELLIGENCE (AI) ASSISTED PRODUCTION
8.1 You acknowledge and agree that Nurture Toons may utilise artificial intelligence (AI), machine learning technologies, automation tools, digital enhancement software, and other computer-assisted production methods in the creation, editing, enhancement, animation, rendering, audio production, and delivery of your video.
8.2 AI-assisted production may be used to transform photographs into cartoon-style imagery, generate visual elements, assist with editing, create music, improve production efficiency, and support the overall creative process.
8.3 You acknowledge that AI-assisted production may result in artistic interpretation and minor variations from the original source material supplied by you.
8.4 Nurture Toons does not guarantee that AI-generated imagery, animations, characters, backgrounds, or effects will be exact replicas of the original photographs or source material provided.
8.5 Nurture Toons remains responsible for the final creative direction and production of the delivered video, regardless of the technologies used in its creation.
8.6 By submitting photographs, text, and other materials to Nurture Toons, you grant Nurture Toons permission to process such materials through its production systems, including approved third-party software platforms and AI-assisted technologies, for the sole purpose of producing your video.
9. PHOTO ENHANCEMENT AND IMAGE PROCESSING SERVICES
9.1 Nurture Toons may offer photo enhancement, restoration, colourisation, image repair, upscaling, retouching, and other image processing services as part of, or in addition to, your selected package.
9.2 You acknowledge that photo enhancement and restoration services may utilise artificial intelligence, digital restoration technologies, image editing software, and other computer-assisted production methods.
9.3 While Nurture Toons will make reasonable efforts to improve the quality, clarity, colour, and appearance of supplied photographs, no guarantee is made that damaged, low-resolution, faded, incomplete, or poor-quality photographs can be fully restored or enhanced to your expectations.
9.4 You acknowledge that restored, colourised, enhanced, or AI-processed photographs may contain artistic interpretation, estimated details, reconstructed elements, or variations from the original image.
9.5 Photo enhancement, restoration, colourisation, retouching, and image repair services are custom creative services. Additional fees may apply depending on the complexity, condition, quantity, and time required to complete the requested work.
9.6 You are responsible for ensuring that you hold the legal right to supply, reproduce, modify, restore, enhance, colourise, and use any photographs submitted to Nurture Toons.
10. REFUNDS, AMENDMENTS AND ADDITIONAL SERVICES
10.1 Nurture Toons produces personalised and custom-made digital products. Due to the bespoke nature of our services, refund requests are assessed in accordance with these Terms and Conditions and applicable Australian Consumer Law.
10.2 Prior to production commencing, Nurture Toons may, at its sole discretion, approve a refund request. Any payment processing fees, administrative costs, or third-party expenses already incurred may be deducted from any approved refund amount.
10.3 Once production of a E-Hug, video production promotion, animation, script, narration, music, or other custom content has commenced, you acknowledge that significant creative work has been undertaken, and refunds may no longer be available.
10.4 Standard and Deluxe package productions are custom digital products. Once production has commenced, refunds will not be provided solely because you change your mind, no longer require the service, or are dissatisfied with the creative style, provided the production substantially reflects the brief you supplied.
10.5 Premium package services involving custom scripting, story development, voiceover narration, music production, consultation, or other specialised creative work become non-refundable once production has commenced.
10.6 If amendments are required due to an error made by Nurture Toons, such amendments will be completed at no additional charge to you.
10.7 No refund will be issued after the final video has been delivered to you, except where required by Australian Consumer Law.
10.8 Any work requested by you that falls outside the scope of your original package, approved brief, or agreed deliverables may be subject to additional charges at the discretion of Nurture Toons. Examples of additional chargeable work include, but are not limited to: video extensions, additional scenes, extra photographs, image restoration or enhancement, music production, additional special effects, custom voiceovers, script rewrites, story development, animation changes, re-editing, additional exports, or format conversions.
10.9 Where additional work is requested, Nurture Toons reserves the right to provide a separate quotation. Production of any additional work will not commence until you have approved the quotation and fulfilled any required payment arrangements.
10.10 Nothing in these Terms and Conditions excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.